Cancellation & Refunds

Contact us as soon as possible to request an order cancellation. An order can usually be cancelled only before making or dispatch has started. Personalised and custom-made items may not be cancellable once work has begun. If an item arrives damaged, defective or materially different from the order, contact us within 48 hours with photos; we will review a suitable replacement or refund.

For recorded or online courses, contact us before accessing course content if you need to request a cancellation. Once digital course content has been accessed or downloaded, refunds may not be available except where required by applicable consumer law or where we cannot provide the purchased service.

For a studio class, contact us at least 48 hours before the scheduled batch to request cancellation or a transfer to another available batch. Transfers depend on available seats. If we cancel or materially reschedule a class and you cannot attend the replacement date, contact us to arrange an appropriate refund or transfer.

A Pay Later booking reserves a seat; the full class fee must be paid before the class starts. If you cancel within the applicable notice period, contact us to review any amount already paid. An unpaid balance is not charged automatically.

Approved refunds are returned to the original payment method where possible. Processing commonly takes 5–10 business days after approval, depending on the bank or payment provider. Contact [email protected] with your order or booking number to request help.